Refund Policy

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Refund Policy

Refund Policy

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Refund Policy

Last Updated: February 05 2024

At American Retail Group, we are dedicated to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, our refund policy is designed to make the process transparent and straightforward. Please read the following guidelines carefully.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Return Window: Requests for refunds must be made within 30 days of the original purchase date.
  • Condition of Items: Items must be unused, in their original packaging, and in the same condition as received. This includes all accessories, tags, and documentation.
  • Non-Refundable Items: Certain items are non-refundable, including:
    • Final sale items
    • Personalized or custom-made products
    • Opened consumables (e.g., beauty products, food items)
    • Downloadable software or digital products
    • Gift cards

2. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Customer Support: Email our customer support team at support@americanretailgroup.shop or call us at 707-897-6382. Please provide your order number and the reason for the refund request.

  2. Return Authorization: Our team will review your request and provide you with a return authorization number and instructions for returning the item.

  3. Prepare Your Return:

    • Pack the item securely in its original packaging.
    • Include all accessories, manuals, and documentation.
    • Clearly write the return authorization number on the outside of the package.

  4. Ship the Item:

    • Return the item to the address provided in the return authorization instructions.
    • We recommend using a trackable shipping service or purchasing shipping insurance to protect your return shipment.

3. Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our refund policy requirements.
  • Processing Time: Refunds will be processed within 5-7 business days after the inspection is complete.
  • Refund Method: The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify Us Promptly: Contact our customer support team within 7 days of delivery.
  • Provide Details: Include your order number, a description of the issue, and photographs of the damaged item.
  • Resolution Options: We will either arrange for a replacement or issue a refund based on your preference. In some cases, we may request that you return the damaged item.

5. Exchanges

If you wish to exchange an item for a different size, color, or style:

  1. Return the Original Item: Follow the return process outlined above.
  2. Place a New Order: After the return is processed, you can place a new order for the desired item. This ensures you receive the correct item promptly while minimizing delays.

6. Shipping Costs

  • Return Shipping:

    • If the return is due to an error on our part (e.g., wrong item sent, defective item), we will cover the return shipping costs. A prepaid return label may be provided.
    • For all other returns (e.g., buyer’s remorse), the customer is responsible for return shipping costs.

  • Initial Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

7. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Items marked as final sale
  • Personalized products
  • Opened consumables (e.g., beauty or health products)
  • Gift cards
  • Downloadable software or digital products

8. Contact Us

If you have any questions regarding our refund policy or need further assistance, please reach out to our customer support team:

Email: support@americanretailgroup.shop
Phone: 707-897-6382
Business Hours: Monday to Friday, 9 AM to 5 PM (PST)

Thank You for Shopping with Us!

We appreciate your business and strive to provide you with the best possible shopping experience. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your purchase.