Return Policy

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Return Policy

Return Policy

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Return Policy

Last Updated: February 05 2024

At American Retail Group, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our return policy is designed to make the return process as easy and straightforward as possible. Please read the following guidelines carefully.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Items must be returned within 30 days of receiving your order.
  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it. This includes all accessories, tags, and documentation.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Final sale items
    • Personalized or custom-made products
    • Opened consumables (e.g., beauty products, food items)
    • Digital products or gift cards

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at support@americanretailgroup.shop or call us at 707-897-6382. Please provide your order number and details about the item you wish to return.

  2. Receive Return Authorization: Our team will review your request and provide you with a return authorization number. This number must be included in your return package.

  3. Prepare Your Package:

    • Carefully package the item in its original packaging.
    • Include all accessories, manuals, and documentation.
    • Clearly write the return authorization number on the outside of the package to ensure proper processing.

  4. Ship the Item:

    • Return the item to the address provided in the return authorization instructions.
    • We recommend using a trackable shipping service or purchasing shipping insurance to protect your return shipment.

3. Return Shipping Costs

  • Domestic Returns:

    • If the return is due to an error on our part (e.g., wrong item sent, defective item), we will cover the return shipping costs. A prepaid return label may be provided.
    • For all other returns (e.g., buyer’s remorse), the customer is responsible for return shipping costs.

  • International Returns:

    • Customers are responsible for all return shipping costs on international orders. Please be aware that customs fees may also apply. We recommend using a reputable shipping service to ensure your return is delivered safely.

4. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements.
  • Processing Time: Refunds will be processed within 5-7 business days after the inspection is complete.
  • Method of Refund: The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or style:

  1. Return the Original Item: Follow the return process outlined above.
  2. Place a New Order: After the return is processed, you can place a new order for the desired item. This ensures that you receive the correct item promptly.

6. Damaged or Defective Items

If you receive a damaged or defective item, please take the following steps:

  • Contact Us Promptly: Notify our customer support team within 7 days of delivery.
  • Provide Details: Include your order number, a description of the issue, and photographs of the damaged item.
  • Resolution: We will arrange for a replacement or refund as appropriate. In some cases, we may ask you to return the damaged item for inspection.

7. Non-Returnable Items

Certain items cannot be returned. This includes:

  • Items marked as final sale
  • Personalized products
  • Opened consumables (e.g., beauty or health products)
  • Gift cards
  • Downloadable software or digital products

8. Contact Us

If you have any questions about our return policy or need assistance, please do not hesitate to contact our customer support team:

Email: support@americanretailgroup.shop
Phone: 707-897-6382
Business Hours: Monday to Friday, 9 AM to 5 PM (PST)

Thank You for Shopping with Us!

We appreciate your business and strive to provide you with the best possible shopping experience. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your purchase.